Conditions of Use

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit WineRacks.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Items listed as FREE SHIPPING

Periodically, we offer Free Shipping on products in our online catalog.  Any item listed as "Free Shipping" or "Shipping Included" will only be shipped within the continental United States for free.  Items shipping to APO or FPO addresses as well as to Alaska, Hawaii or Puerto Rico or internationally will have shipping charges added.  Our online catalog will not charge you shipping when you make your purchase, but we will contact you prior to shipment of your product to notify you of any additional shipping charges.  Full payment of shipping charges must be received prior to shipment of your purchase.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of WineRacks.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of WineRacks.com.

PRODUCT WARRANTY & RETURN POLICIES

Wine Racking Kits

Standard Warranty
Our wine racking kits (Premium Cellar Series, Advantage Cellar Series & Wood Commercial Racking) are guaranteed against defect in materials and workmanship for five (5) years from the initial date of shipment.  Any mechanical components included (hinges, casters) will have a one(1) year warranty.  If the product is defective due to workmanship or materials, WineRacks.com will, at its option, repair or replace the product free of charge.

This warranty sets forth Wineracks.com's maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not WineRacks.com racking, Acts of God, and products subjected to conditions outside their design limitations.

Optional Lifetime Warranty
Wineracks.com warrants its wine racking to be free from defects due to workmanship or material under normal use and service, for the lifetime that the owner remains in the residence. To qualify for this optional warranty the product must be installed by a certified factory installer. If the product is defective due to workmanship or materials, Wineracks.com will, at its option, repair or replace the product free of charge. Any mechanical components utilized in the wine cellar, such as hinges or magnetic catches will have a one (1) year warranty.

This warranty sets forth Wineracks.com’s  maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not Wineracks.com’s  racking, Acts of God, and products subjected to conditions outside their design limitations.

Return Policy
We are very proud of the quality of our wine racks and will make every effort to make sure you are satisfied with your racking purchase. If for some reason you are not satisfied with your racks, you may return them to us within 30 days, for a refund or credit. Racks must be unassembled, unused and in original packaging.  Racks that have been altered in any way from their original specifications (ex. pieces shortened, reinforced, painted, stained etc.) are not returnable.  Closet Wine Cellar Combos must be returned in their entirety (you cannot return just some pieces of a Combo). Please call our Customer Service Representatives for a Return Authorization and the correct return address. Returns are not accepted without prior authorization. Shipping and Handling charges are not refundable unless the wrong items were shipped or merchandise arrived damaged.  We can issue a call tag for your merchandise, and we will deduct the cost of shipping from the amount of your credit.

If your boxes or merchandise appear damaged, please call us immediately upon receipt so we can rectify any issues.

Custom Wine Cellars

Standard Warranty
Our custom wine cellars are guaranteed against defect in materials and workmanship for five (5) years from the initial date of shipment.  Any mechanical components included (hinges, casters) will have a one(1) year warranty.  If the product is defective due to workmanship or materials, WineRacks.com will, at its option, repair or replace the product free of charge.

This warranty sets forth Wineracks.com's maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not WineRacks.com racking, Acts of God, and products subjected to conditions outside their design limitations.  

Optional Lifetime Warranty
Wineracks.com warrants its wine racking to be free from defects due to workmanship or material under normal use and service, for the lifetime that the owner remains in the residence. To qualify for this optional warranty the product must be installed by a certified factory installer. If the product is defective due to workmanship or materials, Wineracks.com will, at its option, repair or replace the product free of charge. Any mechanical components utilized in the wine cellar, such as hinges or magnetic catches will have a one (1) year warranty.

This warranty sets forth Wineracks.com’s  maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not Wineracks.com’s  racking, Acts of God, and products subjected to conditions outside their design limitations.

Return Policy
Each of our custom wine cellars is designed and manufactured per customer to their own specific requirements.  Due to the custom nature of the product, custom cellar components cannot be re-used or put into inventory for another customer.  Therefore, custom wine cellars are not returnable for any reason.  The order will go into production once we have received the required deposit and a copy of the signed Purchase Agreement.  If the cellar needs to be modified after the agreement is signed, The Purchaser will be charged a $75/hour redesign fee, plus the cost of any materials that have been cut that cannot be utilized in the redesigned cellar and Purchaser will be required to re-sign an updated Purchase Agreement.  If The Purchaser would like to cancel the cellar before it is shipped, the Purchaser will be refunded the deposit less a design fee and less the cost of any material that has been manufactured /cut.  In the event the cost of materials exceeds the deposit on hand, The Purchaser agrees to pay WineRacks.com the remainder to cover the cost of those materials and can opt to have them shipped to an address of their choice at the purchaser's expense or have WineRacks.com discard them at no additional charge.

Residential Wine Racks & Accessories

We take great pride in our product selection and want you to be happy with your purchase.  If you are unhappy with your purchase you can return it within 30 Days of date of shipment.  Product must be returned unaltered and unused in original packaging.  Returns will not be accepted without authorization.  Call us toll-free: 888-687-2517 for Return Authorization and the proper return shipping address.

Upon receipt of your return, we will refund the cost of the item within 90 days.  Shipping and handling charges are not refundable.  Purchaser is responsible for return shipping unless the product was shipped in error or arrived damage.  We can issue a call tag for your return and the cost will be deducted from your refund.  

If your boxes or merchandise appear damaged, please call us immediately upon receipt so we can rectify any issues. In the case of mis-shipped, damaged or defective merchandise we will issue a call tag to have your item picked up.  If the item is not picked up within the 3 attempts we authorize with our shipper, you will be responsible for return shipping charges.  We will replace any mis-shipped, damaged, or defective merchandise upon receipt of the original product.

Wire Retail Store Fixtures

Our wire retail store fixtures are drop shipped directly from the manufacturers, and therefore subject to a 25% re-stocking fee on any returns.    If you are unhappy with your purchase you can return it within 30 Days of date of shipment.  Product must be returned unaltered and unused in original packaging.  Returns will not be accepted without authorization.  Call us toll-free: 888-687-2517 for Return Authorization and the proper return shipping address.

Upon receipt of your return, we will refund the cost of the item less the 25% restocking fee and any shipping charges within 90 days.  Shipping and handling charges are not refundable.  Purchaser is responsible for return shipping unless the product was shipped in error or arrived damage.  Please inspect packages prior to signing for acceptance. If packaging looks damaged upon receipt, you are required to sign the bill of lading describing the damage or refuse the package.  The manufacturers may not accept returns of damaged merchandise if signed for as being in good condition.

Wine Cellar Cooling Units & Temperature Controlled Cabinets

All of the wine cellar cooling units and wine cabinets offered at WineRacks.com are covered by their own manufacturer's warranties.  See product descriptions or manuals for warranty details. Any problems, defects or damage to the units should be reported directly to the manufacturer.  WineRacks.com takes no responsibility for service or support of these units.
Because these units are generally customized to order, they are not returnable.

TRADEMARKS

WineRacks.coms trademarks and trade dress may not be used in connection with any product or service that is not WineRacks.coms, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WineRacks.com. All other trademarks not owned by WineRacks.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WineRacks.com or its subsidiaries.

LICENSE AND SITE ACCESS

WineRacks.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WineRacks.com. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of WineRacks.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WineRacks.com and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing WineRacks.coms name or trademarks without the express written consent of WineRacks.com. Any unauthorized use terminates the permission or license granted by WineRacks.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of WineRacks.com so long as the link does not portray WineRacks.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WineRacks.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. WineRacks.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. WineRacks.com reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, and unless we indicate otherwise, you grant WineRacks.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WineRacks.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify WineRacks.com or its associates for all claims resulting from content you supply. WineRacks.com has the right but not the obligation to monitor and edit or remove any activity or content. WineRacks.com takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from WineRacks.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

WineRacks.com and its associates attempt to be as accurate as possible. However, WineRacks.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by WineRacks.com itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY WineRacks.com ON AN "AS IS" AND "AS AVAILABLE" BASIS. WineRacks.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WineRacks.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WineRacks.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WineRacks.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WineRacks.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting WineRacks.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and WineRacks.com or its associates.

DISPUTES

Any dispute relating in any way to your visit to WineRacks.com or to products you purchase through WineRacks.com shall be submitted to confidential arbitration in New York, except that, to the extent you have in any manner violated or threatened to violate WineRacks.coms intellectual property rights, WineRacks.com may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to WineRacks.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.