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Damaged or Defective Merchandise
Please be sure to inspect your package before signing for it, if a box appears to be severely damaged, please refuse the package. Do not sign for anything if you do not feel it is in good condition. If any item you purchased from WineRacks.com was damaged in shipping, or appears to be defective, please call us right away so that we may arrange to repair or replace it. Please keep your original packaging, as it may be necessary to return your purchase. Have a copy of your invoice or your on-line order confirmation, so that we may correctly process your order.
Wine Racks
WineRacks.com backs all of our manufactured wine racking with a lifetime guarantee against defects in both workmanship and materials. We are very proud of the quality of our wine racks and will make every effort to make sure you are satisfied with your racking purchase. If for some reason you are not satisfied with your racks, you may return them to us within 30 days, for a refund or credit. Please call our Customer Service Representatives for a Return Authorization and the correct return address.
RETURNS WILL NOT BE ACCEPTED WITHOUT AUTHORIZATION.
Racking must be returned in its original packaging, please write your return authorization on the outside of the package. Please be sure to include a copy of your original invoice or a copy of your on-line order confirmation and the reason for your return, so that we may correctly process your credit.
Racks that have been altered in any way from their original specifications (ex. pieces shortened, reinforced, painted, stained etc.) are not returnable. Custom-made racks are not returnable, and a 20% restocking fee will be charged on custom orders canceled after 10 days. Shipping and Handling charges are not refundable unless the wrong items were shipped or merchandise arrived damaged. We can issue a call tag for your merchandise, and we will deduct the cost of shipping from the amount of your credit.
Wine Accessories and Other Merchandise
We at WineRacks.com have made every effort to choose the finest manufacturers and distributors of the products we feature on our site. If for some reason you are not satisfied with your purchase, please call one of our Customer Service Representatives for a Return Authorization and correct return address.
RETURNS WILL NOT BE ACCEPTED WITHOUT AUTHORIZATION.
Merchandise must be returned in new condition and in original packaging. Shipping and handling fees are nonrefundable unless the wrong items were shipped or the items arrived damaged. There may be a re-stocking fee incurred for some items, which will be deducted from the amount of your refund or credit. You will be informed of this fee when you call for Authorization.
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