Thank you for your inquiry. One of our customer service representatives should be contacting you within 2 business days. If you have a drawing or sketch you'd like to submit along with your request, you can email it or fax it to the number below.
Office Hours are M-F, 9am to 5pm EST
Once we receive your measurements and questionnaire, one of our designers will contact you to review everything. In order to create the most effective design for your space, we need to know a bit more about you, your goals and your space. Our Design Experts will make sure we completely understand what you want to achieve in your wine cellar and any challenges or limitations that we need to account for in the design. This usually involves a phone call that will take 15-30 minutes of your time and then we can begin creating the cellar of your dreams.
One of the things that sets WineRacks.com apart from our competitors is the fact that your Cellar Consultant IS your Cellar Designer as well. Since you are communicating directly with the designer of your room, you can be sure there are no mis-communications. All of our designs are created in 3-D, so you will receive a high quality rendering of what your room will look like, instead of a flat 2 dimensional line drawing. If your architect or contractor has need of full AutoCAD drawings, we can provide those as well, but for most cellars, it is not necessary.
Once you receive your cellar design, our Cellar Consultant will contact you to review the design, ensure you understand all the features of your cellar and answer any questions you may have. We will do up to 2 revisions of the design based on your input for no charge. If you would like more designs, we ask for a small deposit that will be credited toward your final cellar. Your Consultant can also assist you with all the other details for your room, including cooling, lighting, flooring, doors and whatever else you might need to make your room a real wine cellar. Only after you are satisfied with the design do we provide you with a pricing quote for your cellar.
We cannot begin manufacturing any wine cellar before we are sure that we confirm that all of our information is correct. When you have chosen your final design, we will send you a Verification & Policy form for your signature. Only when we have received that sign-off, as well as a deposit on your cellar, will it go into production. It is very important that you verify all of the details of your cellar, so that we can ensure that you receive the cellar you are expecting.
Your wine cellar will be manufactured to the highest standards out of the finest environmentally responsible raw materials right here in the U.S.A. Each step undergoes quality control inspection until your complete cellar is carefully packed and shipped to you.
Our wine cellar systems are designed to be easy to install. A handy do-it-yourself-er could complete the installation, or you may want to hire a local general contractor or finish carpenter. We have our own network of dealers and installers that can do installations for you as well. We take great pride in our product and warrantee our wine cellar racking to be free of defects in material or workmanship for as long as you own the cellar.
Once your cellar is finished, don't forget to visit WineRacks.com online catalog for all the accessories you need to manage your cellar and serve your wine.
Copyright © 2016 WineRacks.com Inc. - All Rights Reserved - Proud Producers of the Hudson Valley Wine & Food Fest