Lifetime Warranty

Lifetime Warranty

The real deal. We manufacture all of our custom wine cellars, premium wine cellar racking and our wood commercial selections right here in our factory in New York’s Hudson Valley. We take pride in the quality of our products and want to ensure your satisfaction.

Wood Cellar Racking

Wineracks.com Inc. warrants its wooden wine racking (Premium Series Custom Wine Cellars, Prestige Cellar Series, Pine Value Series & Advantage Cellar Series to be free from defects due to workmanship or material under normal use and service, for the lifetime that the owner remains in the residence. “Defect” refers to cracking, splitting, bowing / warping of the wooden component. Should a defect arise due to workmanship or material, upon notification, Wineracks.com, Inc. will. at its discretion, repair or replace the defective part or product. Components manufactured by others and utilized and incorporated in components manufactured by Wineracks.com, Inc., such as hinges or magnetic catches will have a one (1) year warranty. 

Customer is responsible for notifying the Manufacturer of defects believed to be covered by this Warranty within 10 days of receiving the product. Wineracks.com, Inc. reserves the right to inspect any item for product failure and may request photographs of or the return of the product. This Warranty is limited to the cost of repair or replacement of the defective item.

Custom made items are not returnable. Warranty does not cover any products that have been modified or altered from their original specifications including stains/finishes applied after the product has left our factory.

This warranty sets forth WineRacks.com Inc.’s. Maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not directly manufactured by WineRacks.com, Acts of God, and products subjected to conditions outside their design limitations.

Commercial / Retail Racking

Our Wood Commercial Racking is guaranteed against defect in materials and workmanship for five (5) years from the initial date of shipment. Any mechanical components included (hinges, casters) will have a one (1) year warranty. “Defect” refers to cracking, splitting, bowing / warping of the wooden component. If the product is defective due to workmanship or materials, upon notification, Wineracks.com, Inc. will. at its discretion, repair or replace the defective part. Components manufactured by others and utilized and incorporated in components manufactured by Wineracks.com, Inc., such as hinges or magnetic catches will have a one (1) year warranty WineRacks.com will, at its option, repair or replace the product.

Customer is responsible for notifying the Manufacturer of defects believed to be covered by this Warranty within 10 days of receiving the product. Wineracks.com, Inc. reserves the right to inspect any item for product failure and may request photographs of or the return of the product. Warranty is voided on any products that have been modified or altered from their original specifications including stains/finishes applied after the product has left our factory.

This warranty sets forth WineRacks.com maximum liability for its products and is in lieu of all other warranties, including a warranty of merchantability, expressed or implied. This warranty does not cover products that are not WineRacks.com racking, Acts of God, and products subjected to conditions outside their design limitations. Wineracks.com Inc. will not be responsible for any consequential damages of any nature.

Other Products
Products that we resell come with their own individual warranties. Our online catalog has more information on our Warranties & Return Policies.