We pride ourselves on our customer service at WineRacks.com so it always means a lot to us when we hear back from a satisfied customer.
Dan from Stanford, CT came to us via our online cellar questionnaire. He needed guidance on how to rack his space and our designer Jamie Teator was quick to assist him from start to finish.
After we helped design and rack Dan’s cellar, he came back with a need for a custom stemware rack. Jamie quickly worked up a design for something custom that would also match the racks he previously purchased from us.
In the end, he was more than pleased with the entire experience and sent us a glowing testimonial.
“Wine Racks.com.. What a great find! I found many “Custom Wine Rack” builders on the internet and in Wine Enthusiast Magazine and I called or emailed several to get information on fabricating a custom cellar for me. Some never replied and others were less than professional.
I finally settled on the three that seemed to be the most professional. I provided my basic needs and the dimensions of the space that I had to work with to all three. I did in all fairness get responses from all three but that is where the similarities end. Two provided very basic cellar designs with prices and indicated that if I wanted anything further there would be a design fee. Then you have Jamie Teator from Wineracks.com…. What a star. She provided the initial consultation and then did several revisions to get to EXACTLY what I was looking for.
Once we had the design I wanted, Jamie provided a very attractive price. I felt very comfortable when it came time to sign on the dotted line and give Wineracks.com a deposit. They delivered the cellar in the time frame they promised and when I found that I needed a couple of extra pieces of trim and spacing material they sent it promptly at no charge.
A few weeks later I decided that I wanted to add a custom stemware rack. I again enlisted Jamie and she whipped up a custom design for me in minutes. I gave her the go ahead and bingo, two weeks later the stemware rack is hanging in my cellar!”
Thank you Dan for your kind words! We’re just glad we could be of assistance!
Looking to rack a space like Dan was but don’t know where to start? Our Wine Education Center is full of information that can help guide you in the right direction.
We also always offer free custom cellar design consultations, no matter how small or large the space you’re looking to rack is. Don’t hesitate to give us a call or fill out our online cellar questionnaire.
If you’ve purchased one of our rack or had one of our custom cellars installed in your space then we would love to feature you on our blog. You can e-mail me any images or information you may have at Shannon@wineracks.com.